FAQs
-
Our hours are 10am-6pm Monday through Friday, 10am through 4pm Saturday, and closed on Sunday. We currently service most of the Cook, DuPage and Lake counties in IL. Always feel free to ask us.
-
Description text goes hereAll our sessions are approximately 20-30minutes. Clinicians find thirty minutes to be the proper amount of time to sustain mental focus, cardiovascular activity, and build muscle without overexerting your dog and risking injury due to exhaustion. Sessions may be shorter if dogs are not conditioned enough to do a full session or have medical/physical conditions that limit their ability to exercise.
-
Description We offer weekly, bi-weekly, and on-demand scheduling. Most people schedule once a week and find great benefit both mentally and physically, generally the same day and time each week. During hot summer months, when outdoor options are limited, we do find quite a few clients like to increase to twice a week. You know your dog best and we are here to help discuss options with you for your specific needs.
-
When booking a run, we can typically schedule a few days out. Same day appointments can be difficult to accommodate, so the sooner you know when you’d like a run, the better. Appointments are scheduled either on the hour or half hour and we ask to allow a 30min window before or after your scheduled time to accommodate traffic and unexpected scheduling adjustments.
Before your first session, you’ll receive an electronic liability form to sign, please make sure to read thoroughly. You’ll also receive a confirmation text the day before and an eta text when we’re on our way so you can get in a recent potty break, get leashed up, and ready to go! If you have a favorite harness you like to use, go ahead and put them in it for their session. Otherwise, we provide harnesses for safety and comfort during their run.
Please make sure that any feedings are handled at least 2 hours before their session to prevent full bowels or a full stomach of food; that would be uncomfortable for anyone. Once we arrive, please bring your dog(s) out to the mobile dog gym or let us know if you’ll need help at the door, we are happy to accommodate!
-
Along with prompt and professional service, our top priorities are safety and positivity! Our goal is to give your dog the best workout for that day, customized to their needs. We closely supervise their movements and encourage them to “work” (walk, trot, or run, whatever their speed) throughout the whole session, stopping for breaks and water as needed.
A huge benefit with the equipment is that there is NO MOTOR, so your dog does all the work, and NOTHING is forced. We are there to ensure a safe session and a fun session with positive reinforcement via cheering, clapping, squeaky toys, and overall love and affection. You won’t usually see us pull out treats since there are many dogs that use us for weight loss or have dietary needs that we don’t want to interfere with. You are more than welcome to join during the sessions to hang out with your dog and coach socially (it’s a good time!) or feel free to let us work with your dog while you work, finish tasks, or simply enjoy a glass of wine after work in a quiet house! Our policy is you’re welcome to join and also excused to leave.ription
-
We don’t call them “tile pancakes” for nothing! Your dog may be sprawled out on the cool floor and pant for some time after their session. They just had a good workout! Wait until their heart rate slows before feeding. Some dogs get a burst of energy after their session, that’s normal, too. They just had a good workout and their endorphins and adrenaline are pumping. Once their heart rate slows down and they relax, the energy will burn off.
For unconditioned or older dogs, we recommend giving their hind legs a nice rubdown to release lactic acid and prevent soreness the next few days. Who wouldn’t like a little doggie massage after a workout?
Next sessions can be scheduled the same way you booked originally, text or phone call to 000-000-0000 or online at fastpawz.com. We typically follow-up within a week of their first session but feel free to reach out anytime with feedback!
-
From our Liability Form- Cancellation Policy: Owner agrees to keep their scheduled session, and we understand that dogs, people, and life are unpredictable at times. We send out a confirmation text at 8am the day before a scheduled session to prevent unexpected changes and assume confirmed unless otherwise noted. If rescheduling or canceling is needed, owner agrees to let us know, at minimum, 24 hours before their session to allow adjustment on our end. Cancellations made the same day will result in a $35 cancellation fee, and any sessions canceled within an hour of the scheduled time will be charged at full cost of the missed session.